Help my friend, his Jag is being held hostage!

"KatzManDu" (KatzManDu) 06/25/2015 at 03:57 • Filed to: None

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A co-worker and good friend purchased a Jaguar XFR-S nine months ago. He’s from the UK and works with me on-site in Belgium. He has serious issues with his Jag; both “lemon-style” issues (repairs) but also issues with different dealerships joyriding and damaging the car. Paul has put a Facebook page together (see below link.) Further down I have an overview from Paul explaining what is going on.

!!! UNKNOWN CONTENT TYPE !!!

Okay, so it’s been 9 months since I collected my brand new XFR-S. Was crazy excited to get it and had wanted this car for years. Drove down from Liverpool to London to collect it four months later than expected because of QA/technical reasons.

When the day finally came - we ended up having a really stressful time at Stratstone Mayfair Jaguar - left for hours on end in an overheated basement room while they ripped my PX (Merc C63 AMG) to bits, at one point accusing it of having a full respray. Luckily, the lovely folks over at !!!error: Indecipherable SUB-paragraph formatting!!! were on hand to correct them.

Eventually, the deal was done, I accepted a very poor PX value because I was broken down by their constant nitpicking - but I had the XFR-S ! Only 20 had been made! Their Fastest ever Saloon car - my grin was from ear-to-ear and I drove away a happy chap...!

It broke down a week later and they had it for two months... The car was joyridden, damaged, repaired sneakily and finally I got it back. All seemed good until... in the new year it broke down again - this time they have had it for nearly three months (...and counting) - and the joyriding happened again but this time the damage wasn’t repaired.

pip bip - choose Corrour > KatzManDu 06/25/2015 at 04:38

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not good.

Twingo Tamer - About to descend into project car hell. > KatzManDu 06/25/2015 at 05:51

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He needs to talk to a lawyer by the sounds of it.

KatzManDu > Twingo Tamer - About to descend into project car hell. 06/25/2015 at 06:22

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We need a UK-based Steve Lehto.

http://kinja.com/stevelehto

Twingo Tamer - About to descend into project car hell. > KatzManDu 06/25/2015 at 06:40

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We do. Hopefully he gets it sorted, I’m surprised Jag are treating him so badly.

boxrocket > KatzManDu 06/25/2015 at 07:58

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He needs to contact Jaguar/Land Rover directly, especially for such a high-dollar/Euro vehicle, even more so for one so rare and niche.

KatzManDu > boxrocket 06/25/2015 at 08:05

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He has been calling/e-mailing with Jag corporate over this and has not had much satisfaction, hence the final move to social media.

boxrocket > KatzManDu 06/25/2015 at 08:40

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I didn’t notice the facebook link in your article. Has he already posted to Jaguar's facebook/twitter pages, or bombed the dealership's pages?

Khatzy > boxrocket 06/25/2015 at 11:37

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He’s been blocked from posting on their social media pages. Hence the facebook page.